Frequently Asked Questions
Here are some common questions and answers for thetrendz.in users
How do I place an order on your shop?
To place an order, follow these steps:
- Browse the shop and select the desired product(s).
- Add the selected item(s) to your cart.
- Proceed to the checkout page and provide the necessary details, such as address and payment information.
- Review your order summary and make payment
- confirm the order status in my account – orders
What is back order ?
A backorder refers to a situation in which a product or item is temporarily out of stock or unavailable for immediate delivery, but customers can still place an order for it. When a product is on backorder, it means that the online shop has already received orders for the item, but they are awaiting replenishment of their stock from the supplier or manufacturer.
How long it takes to fulfill back order ?
The time it takes to fulfill a backorder can vary depending on several factors. Here are some considerations that can impact the fulfillment timeframe:
- Supplier or manufacturer lead time: The time it takes for the supplier or manufacturer to replenish the stock and fulfill the order can significantly affect the backorder fulfillment time. This depends on their production capacity, availability of raw materials, and any manufacturing or shipping delays they may be experiencing.
- Shipping time: Once the backordered product is available, the time it takes to ship the item to the retailer or online shop can influence the overall fulfillment timeframe. This includes transit time and any potential customs or import clearance processes, particularly for international shipments.
- Order queue and priority: If there is a backlog of backorders, the order in which they are processed and fulfilled can impact the timeframe. Customers who placed their backorders earlier are generally given priority, with their orders fulfilled first once the product becomes available.
- Communication and updates: Timely and transparent communication from the retailer or online shop is essential during the backorder period. They should provide regular updates to customers regarding the progress of the backorder, any potential delays, or changes in the expected fulfillment timeframe.
Given these factors, it is difficult to provide a specific timeframe for backorder fulfillment. In some cases, it can take a few days to a couple of weeks, while in other instances, it may take longer.
Please keep connected with support team for latest update
Do you offer bulk or wholesale discounts for large orders?
Yes , Depending on the our seller , bulk or wholesale discounts may be available for large orders. Contact our customer support or check our website for information regarding bulk pricing, wholesale programs, or special discounts for businesses or resellers.
What are your product warranty and support policies?
Our product warranty and support policies may vary depending on the products we offer. Please refer to the specific product page or contact our customer support for information regarding warranties, product support, and any applicable terms and conditions.
What is your return and refund policy?
Our return and refund policy may vary. Please refer to our terms and policy page or contact our customer support for detailed information regarding our return policy, refund eligibility, and any applicable terms and conditions.
What if I receive a damaged or incorrect item?
In the event that you receive a damaged or incorrect item, please contact our customer support immediately. We will guide you through the return process and arrange for a replacement or refund, depending on the specific case.
Can I cancel or change my order after it has been placed?
The ability to cancel or change an order depends on its status and our processing timeline. Contact our customer support as soon as possible with your order details, and we will do our best to accommodate your request.
What should I do if my package is lost or hasn’t arrived within the estimated timeframe?
If your package is lost or significantly delayed beyond the estimated delivery timeframe, please contact our customer support. They will initiate an investigation with the shipping carrier to track down the package or arrange for a possible refund or reshipment.
Do you offer discounts or promotional codes?
We occasionally offer discounts and promotional codes. Keep an eye on our website, social media channels, and community groups for any ongoing promotions or special offers. Additionally, subscribing to our newsletter may give you access to exclusive discounts.
What should I do if I forget my account password?
If you forget your account password, you can usually find a “Forgot Password” option on the login page. Click on it and follow the instructions to reset your password. If you encounter any issues, contact our customer support for assistance.
Are my personal and payment details secure?
We take the security of your personal and payment information seriously. We implement industry-standard security measures to protect your data and use encrypted connections (SSL) during transactions. Your payment details are typically processed through secure payment gateways, adding an extra layer of protection.
Do you have a referral or rewards program?
We may have a loyalty or rewards program to appreciate our repeat customers. Details about our reffral program be found on my account page wallet referral or know more by contacting our customer support.
How can I provide feedback or review a product?
You can often provide feedback or review a product on our website. Look for the product’s page and check if there is an option to leave a review or rating. Your feedback helps us and other customers make informed decisions. Alternatively, you can share your feedback directly with our customer support.
Payments and Wallet
Why use website wallet ?
By using wallet you can earn more reward , cashback and discounts from referrals and affiliate orders
And also you will not need to share your card and banking details all time, you can easily process any order / purchase from wallet balance.
Where is my wallet ?
You can access your wallet from my account page and My wallet link. All rewards ,discount , cashback and refund will be processed though your account wallet .
How do I receive funds in to my wallet?
To add funds to your TheTrendz.in wallet, you can visit my account wallet and wallet top up option to add funds into wallet using payment methods, such as credit cards, debit cards, bank transfers, and UPI.
Alternatively , you will get rewards and cashback from orders and referrals which will be credited into your wallet :
- You will get daily exclusive cash back and rewards on visit , purchase , share , review our products
- By Referral account you will earn rewards for each new customer registration using your referral link
- By Affiliate account you will earn rewards for each new order place using your affiliate link
- Contact our team to learn more
What payment methods do you accept?
We accept various payment methods, including wallet balance , credit/debit cards, UPI, and bank transfers. The available payment options will be displayed during the checkout process.
Is it safe to provide my credit card information?
Yes, it is safe to provide your credit card information on our website. We prioritize the security of our customers’ data and SSL encryption and other security measures to protect your personal and financial information.
Can I withdraw funds from wallet?
You can use your wallet balance only to place order on our website.
About Referral and Affiliate Account
How does the referral program work?
The referral program typically provides customers with a unique referral link or code that they can share with others. When someone uses that link or code to make a purchase, both the referrer (the existing customer) and the referred customer may receive rewards or benefits..
What are the benefits of participating in a referral program?
By participating in a referral program, existing customers have the opportunity to earn rewards or benefits for referring others to the shop. This can include discounts on future purchases and reward for registration and order in account wallet balance.
How can I refer someone ?
To refer someone , you will typically receive a unique referral link or code. You can share this link or code with your friends, family, or social media followers through various channels such as email, social media posts, messaging apps, or word of mouth.
How can I track my referral rewards?
We provide a Wallet account within your account where you can track your referral activity and rewards. This will allow you to monitor the number of successful referrals, the rewards earned, and their status.
How can I contact your customer support?
You can contact our customer support team through the provided contact information on contact page , such as email, or live chat.
We are available during our business hours to assist you with any inquiries or concerns.
Please read our teams and policy page for more details
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